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Check the water meter for movement The leak adjustment request form must be submitted within 90 days after the. If the flow indicator is moving, there is a leak between the shutoff valve and the water meter
Visit link for snwa instructional video An adjustment may be extended to the customer's account/property only once every 36 calendar months upon approval Learn how to find a leak in your main service line.
The cost will be shared equally between the customer and the city of henderson
Upon receipt and verification of the required information, the leak adjustment will be applied to your account and will appear as a credit on your subsequent bill If you meet all the qualifications, you may submit a request for a leak adjustment. The department of utility services is responsible for all facets of water, wastewater, and reclaimed water services for the city of henderson The department provides the distribution of drinking water, collection and reclamation of wastewater, laboratory testing services, utility infrastructure planning and management, and customer care and billing services.
Report issues or concerns in henderson, nv through the city's official platform for prompt assistance and resolution. Henderson customers on septic systems are exempt from this restriction, but are required to dechlorinate the water and submit a request prior to discharging water to the gutter Failing to repair a water leak, such as a leaking toilet or broken sprinkler head. Request type (required) request/question (ask for service/repair, or inquire about something) compliment (give kudos about city employee, program or process) concern (i.e
Water leak, streetlight issue, parking issue etc.) complaint (express dissatisfaction with a city employee, program or process) your request attach a file »
At this time, henderson water meters do not have the capability to send an alert if a possible water leak is detected 2nd tier charges are lowered to the 1st tier rate for 1st tier overage, the cost is split 50/50 between you and the city the difference between your original bill and the adjusted amount is credited back to your account This helps ease the financial impact of a leak while encouraging responsible water use. Leak adjustmentutility customers may apply for a leak adjustment for leaks that occur on the customer's side of the meter
Adjustments will only be provided based on the current leak adjustment policy
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