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You see a white cloud, mist, fog, or bubbles in standing water Find out how to call 811 or enter an online request before digging, and what to do in case of an emergency. As every report of a gas leak is a potentially hazardous situation, we recommend you evacuate the premises and wait for our technician to arrive

Keep this in mind if you suspect a leak Learn how to recognize and respond to a natural gas leak from national grid, a utility company in the us Leave windows and doors as they are.

Describe whether it is a gas leak, a gas fire, explosion, etc

Let national grid know if firefighting personnel are on the scene or enroute, and if there are any injuries or need for evacuation Give the exact location of the incident Include the city/town, street, numerical address, cross street (with the direction), and type of occupancy. For the best experience, we recommend that you update your browser to the latest version of edge, firefox, chrome, or safari.

Safety and emergencies gas safety and emergencies find out more about how to handle gas safety and emergencies. Do not assume that someone else has already reported the emergency Help us keep your community safe We consider any of the below a gas emergency

You smell gas or suspect a gas leak.

Recognizing gas leaks utility companies like national grid add an odorant to natural gas called mercaptan, which smells like sulfur or rotten eggs Although mercaptan often aids in detection of natural gas leaks, you may not be able to smell this odorant if you have been exposed to it for too long, or if the mercaptan odor is masked by other odors. Our gas leak map shows all reported outdoor gas leaks on streets in national grid's gas service territory All gas leaks are made safe immediately, and are repaired or inspected periodically based on their severity.

These inspections are performed by a licensed national grid contractor, at no cost to our customers.

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